Complaints against home improvement contractors increased by 28% in the first half of 2022: case

SINGAPORE – A total of 807 complaints against renovation contractors were filed with the Consumers Association of Singapore (case) in the first half of the year.

This is a 28% increase from the 627 complaints received by Case about the industry during the same period last year, the association said in a statement Thursday (July 28).

Case received 1,300 complaints against home improvement contractors last year, up from 869 in 2020.

About two-thirds of complaints this year are about home improvement contractors failing to complete projects on time and doing unsatisfactory work.

The home improvement industry received the most complaints during this period, followed by the electrical and electronics, beauty and automotive industries, all of which received more complaints. than last year.

Case received a total of 7,960 consumer complaints from January to June, an increase of 9% over the 7,260 complaints received for the same period last year.

Case chairman Melvin Yong attributed the increase to the uptick in business activity and consumer transactions that have picked up since Covid-19 restrictions were eased.

“Case will continue to monitor unfair practices against consumers. In the meantime, we are working with authorities to further strengthen consumer protection legislation in Singapore,” he said.

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