Genoa Healthcare Opens 600th Pharmacy To Meet Community Mental Health Needs | Business


CHANDLER, Ariz .– (BUSINESS WIRE) – Sep 28, 2021–

Genoa Healthcare, the leading provider of pharmacy services for people with mental illness, substance use disorders and other complex chronic conditions, has opened its 600th pharmacy amid growing need for health services mental health and substance abuse during the COVID-19 pandemic. The new pharmacy is located on the site of Southwest Network’s San Tan Clinic in Chandler, Arizona.

In partnership with community mental health clinics, Genoa provides pharmaceutical services to people in the same facility where they receive their care, making it easier to get needed medications and improve health outcomes. This approach to pharmacy care helps people continue to take their medications at a rate of over 90%, compared to 50% or less when they are collected from retail pharmacies. 1,2 A peer-reviewed study found that this type of integrated pharmacy also reduces emergency room visits and hospitalizations, thus lowering the total cost of care. 3

The new pharmacy, Genoa’s fourth with Southwest Network, will provide services to approximately 1,500 adults who receive treatment and services there. Genoa’s specialty pharmaceutical care includes the use of pre-filled pill organizers to help people keep taking their medications, proactive outreach appeals, help with prior authorizations, and management of other key support services. .

“The number of people affected by mental illness and substance use disorders has increased dramatically during the pandemic, which means the need for access to quality behavioral health care is greater than ever” said Joe Douglas, CEO of Genoa Healthcare. “The opening of our 600th pharmacy, in partnership with Southwest Network, is an opportunity to help bridge the care gap and improve health care outcomes and the quality of life for the people we serve. .

“Our partnership with Genoa allows our members, providers and nurses improved speed and quality, as well as a wider range of services. Our members can now have all of their medications filled by each of their doctors in San Tan, ”said Dr. Andrew Mebane, Southwest Network Medical Director.

“It also allows pharmacy staff and our suppliers to monitor all active drugs, thus improving safety and preventing any potential contraindications to prescriptions written by other suppliers,” added Mebane.

Since the start of the pandemic, about two in five American adults have reported symptoms of anxiety and depression, up from one in five before COVID-19, and opioid overdose deaths have reached new highs. In Arizona, about one in 20 adults lives with serious mental illnesses such as schizophrenia, bipolar disorder, and major depression. High-quality integrated health care providers are essential to meet the growing needs of communities.

The Genoa pharmacy is open from 8:30 a.m. to 5 p.m., Monday to Friday. For telephone inquiries, consumers can call (623) 208-7646.

About Genoa Health

Genoa Healthcare is the leading provider of pharmacy medication management services for people with behavioral health issues and has served the community for over 20 years. Today, Genoa Healthcare has hundreds of pharmacies located onsite at community mental health centers in 47 states and the District of Columbia. Genoa Healthcare is part of OptumRx, a pharmaceutical healthcare services company.

About the South West Network

Southwest Network provides high quality, integrated health services to children, adults and families in Greater Phoenix. Founded in 1999, the 501 (c) 3 nonprofit and skilled Arizona charity provides individualized mental health treatment to help children and adults achieve resilience, independence, and empowerment. recovery. Southwest Network has an administrative office in central Phoenix and operates seven licensed sites – four that serve adults with severe mental illness (SMI) and three that provide outpatient behavioral health services to children, adolescents, to families and adults. The organization also provides primary care and general mental health services. For more information, visit


1.2 50% or less of retail pharmacies: Kim, Jennifer. “Medication Adherence: The Elephant in the Room”. American Pharmacist – The Leading Journal in Pharmacy, January 19, 2018

90% membership rate in Genoa: Wright, WA, Gorman, JM, Odorzynski, M., Peterson, MJ and Clayton, C. (2016). Pharmacies integrated into community mental health centers: Adherence to drugs and results. Journal of Managed Care & Specialty Pharmacy, 22 (11), 1330-1336. doi: 10.18553 / jmcp.2016.16004

3 Same

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CONTACT: Genoa Health

Lida Poletz

(612) 214-3417

[email protected] South West Network

Jamie O’Driscoll

(602) 819-5355

[email protected]




Copyright Business Wire 2021.

PUB: 09/28/2021 11:30 a.m. / DISC: 09/28/2021 11:31 a.m.

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